Terms of service

Last Updated: October 8, 2026

Who We Are

Welcome to Hampton Vale (“we,” “us,” or “our”), operating through hamptonvale.com (the “Site”).

Hampton Vale is an online fashion retailer offering a curated selection of footwear, clothing, accessories, and other fashion products.

These Terms of Service (“Terms”) govern your use of our website and any purchases made through it. Please read them carefully before using our services or placing an order.

Acceptance of Terms

By accessing our website or purchasing from Hampton Vale, you agree to these Terms of Service and the policies referenced within them.

If you do not agree with these Terms, please discontinue use of our website.

We may update these Terms periodically. Changes will be published on this page with an updated revision date. Continued use of our website after changes take effect constitutes acceptance of the revised Terms, where permitted by applicable law.

License to Use Our Site

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for lawful personal shopping purposes, subject to these Terms.

You may not reproduce, redistribute, commercially exploit, or misuse website content without appropriate permission.

Definitions

For clarity, the following definitions apply throughout these Terms:

  • Hampton Vale: The trading name used by the business operating hamptonvale.com.

  • Site: Our website, accessible at https://hamptonvale.com.

  • Services: The website, online shopping facilities, customer support, and related services provided by Hampton Vale.

  • Products: The goods offered for sale through our website.

  • Customer: Any individual who accesses our website or purchases products.

  • Third-Party Services: External providers that assist with payments, shipping, website functionality, and other business operations.

  • Cookies: Small data files stored on your device to support website functionality, preferences, and analytics.

Our US mailing address is provided in the Contact Information section. It is not a product returns address.

User Responsibilities

When using our website or placing an order, you agree to:

  • Provide accurate and complete contact, billing, and delivery information.

  • Keep account credentials secure where an account is created.

  • Notify us of suspected unauthorised account activity.

  • Use the website only for lawful purposes.

  • Avoid interfering with website security or functionality.

You are responsible for activity conducted through your account, except where applicable law provides otherwise.

Restrictions

You must not:

  • Copy, reproduce, distribute, or commercially exploit website content without authorisation.

  • Attempt to access restricted systems or accounts.

  • Introduce viruses, malware, or other harmful software.

  • Use automated tools to disrupt website operations.

  • Misrepresent your identity or submit fraudulent orders.

  • Infringe the intellectual property rights of Hampton Vale or third parties.

We may restrict access or cancel orders where reasonably necessary to address fraud, unlawful activity, or violations of these Terms.

Product Information

We aim to provide accurate product descriptions, photographs, sizing information, prices, and availability.

However, product colours may appear slightly different depending on your screen settings, lighting, and device.

We may update product information, pricing, or availability when necessary. If a significant error affects an order you have placed, we will contact you regarding the available options.

Nothing in this section limits your statutory rights if goods are faulty, misdescribed, or otherwise fail to meet applicable legal requirements.

Orders and Payments

By placing an order, you confirm that the information supplied at checkout is accurate.

All orders are subject to payment authorisation and product availability.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment failure, or stock errors. Where payment has already been collected for a cancelled order, an appropriate refund will be issued.

Accepted payment methods are displayed at checkout.

Prices, shipping charges, and any applicable taxes will be presented during checkout before your purchase is completed.

Shipping and Delivery

Hampton Vale ships to the United States and a range of international destinations, subject to availability at checkout.

Our standard shipping charges are:

  • United States: $8.99 USD, with free shipping on orders of $100 USD or more.

  • Other eligible international destinations: $5.99 USD, with free shipping on orders of $100 USD or more.

Orders are generally processed within 1–3 business days.

Estimated shipping transit time is 5–12 business days after processing, although international deliveries, customs procedures, carrier disruptions, and other circumstances may result in longer delivery times.

Shipping times are estimates rather than guaranteed delivery dates.

Tracking information will be provided when available after dispatch.

For full information, please review our Shipping Policy.

Nothing in these Terms removes any legal rights you may have regarding delivery or goods that do not arrive.

Returns and Refunds

Hampton Vale offers a 30-day return window from the date of delivery for eligible products, subject to our Refund Policy.

Items returned because of a change of mind or incorrect size selection must generally be unused and meet the conditions stated in our policy. Customers are responsible for return shipping costs in these circumstances unless applicable law provides otherwise.

If an item arrives damaged, defective, or incorrect, please contact our support team so we can arrange an appropriate resolution in accordance with your legal rights.

Do not send returns to our US mailing address. Return instructions and the applicable return destination will be provided by customer support.

For complete details, please review our Refund Policy.

These Terms do not limit any mandatory consumer cancellation, refund, or product-quality rights under applicable law.

Information We Collect

We may collect personal information necessary to operate our online store, process orders, provide customer support, and improve our services.

This may include:

  • Name, email address, telephone number, and shipping or billing details.

  • Order history and customer service communications.

  • Payment-related information processed through authorised payment providers.

  • Technical information, such as browser type, device information, IP address, and website activity.

Payment information is handled through supported payment service providers.

For more information about how personal information is collected, used, shared, and protected, please review our Privacy Policy.

Intellectual Property

Unless otherwise stated, Hampton Vale's website content, branding, text, graphics, and other materials are owned by Hampton Vale or used with appropriate permission.

You may not reproduce, distribute, or commercially use protected materials without the relevant rights holder's permission.

Third-party trademarks and other intellectual property remain the property of their respective owners.

Limitation of Liability

To the maximum extent permitted by applicable law, Hampton Vale is not responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We do not guarantee that website access will always be uninterrupted or free from technical errors.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer rights.

Your statutory rights relating to products purchased from Hampton Vale remain unaffected.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of our website or deliberate infringement of third-party rights.

This provision does not require consumers to compensate Hampton Vale for matters for which they are not legally responsible.

Your Suggestions and Feedback

We welcome feedback, suggestions, and ideas relating to our products and services.

If you voluntarily provide feedback, you grant Hampton Vale permission to use that feedback for legitimate business purposes, including improving products, services, and customer experience.

You retain ownership of any intellectual property rights that applicable law does not permit you to transfer or waive.

Cookies

Our website uses cookies and similar technologies to support shopping functionality, remember preferences, analyse website performance, and, where applicable, provide personalised advertising.

Some cookies are essential to the operation of our website. Other cookies may be optional and subject to your consent where required by law.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

For additional information, please consult our Privacy Policy.

Third-Party Services and Links

Our website may use third-party providers for payment processing, fulfilment, shipping, analytics, and other services.

We may also link to external websites that Hampton Vale does not operate or control.

We are not responsible for the independent content or practices of third-party websites, subject to applicable law.

Using third-party services may involve additional terms and privacy practices provided by those services.

Shopify's Role

Hampton Vale uses Shopify to power its online store.

Purchases made through our website are transactions between the customer and the seller operating Hampton Vale, not Shopify.

Shopify provides the e-commerce platform and is not the seller of the products offered through Hampton Vale.

Nothing in this section affects rights or remedies that cannot be excluded under applicable law.

Errors and Inaccuracies

We may correct typographical errors, inaccurate descriptions, pricing mistakes, and other website inaccuracies.

If an error materially affects an existing order, we will contact you where appropriate and handle the matter in accordance with applicable consumer law.

Changes to These Terms

We may revise these Terms to reflect changes in our business, services, legal obligations, or website functionality.

The latest version will be published on this page with an updated effective date.

Changes will not retrospectively remove rights that have already arisen under applicable law.

Governing Law

These Terms are governed by the laws of Northern Ireland, subject to any mandatory consumer protection laws that apply to customers in their country or place of residence.

Nothing in these Terms removes any rights or protections that cannot legally be excluded.

Contact Information

If you have questions about returns, refunds, exchanges, or an existing order, please contact us.

Email: support@hamptonvale.com

Phone: +1 (800) 467-9714

Business Name: Hampton Vale

Address: 11 Apex Drive, Suite 300A, Marlborough, MA 01752, USA

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time – ET)

Website: https://hamptonvale.com

Contact Form: https://hamptonvale.com/pages/contact

Address Information: This is a US mailing office, not a physical retail store or product returns facility.

Response Time: We aim to respond to customer enquiries within 24–48 working hours. Phone enquiries are handled through voicemail.

Last Updated: October 8, 2026