FAQ
Find answers to the most common questions about shopping with Hampton Vale. If you need further assistance, our customer support team is always happy to help.
Do you ship worldwide?
We offer shipping to selected international destinations. Shipping availability and costs are displayed at checkout based on your delivery address.
For more information, please review our Shipping Policy.
How fast will my order arrive?
Orders are typically processed within 1–3 business days. Once dispatched, delivery to the United States generally takes 5–12 business days.
Delivery times are estimates and may vary depending on your location, carrier operations, and customs processing.
For full details, please review our Shipping Policy.
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
You can also check your delivery progress using our Track Order page.
What if my size is wrong?
If your item doesn't fit as expected, please contact support@hamptonvale.com within 30 days of receiving your order.
Our team will guide you through the available return or exchange options. Please consult our Return & Refund Policy for eligibility requirements and return shipping information.
How can I reach customer support?
You can reach our team using the following contact details:
Email: support@hamptonvale.com
Phone: +1 (800) 467-9714
Contact Form: Contact Us
Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM (Eastern Time – ET).
We aim to respond to enquiries within 24–48 working hours. Phone enquiries are handled through voicemail.
What shipping carriers do you use?
We work with shipping and logistics partners to deliver orders. The carrier used may vary depending on the destination and fulfilment arrangements.
Once your order has been dispatched, tracking information will be provided so you can follow its progress.
Will I have to pay customs or import fees?
Depending on your delivery destination, customs duties, import taxes, or other charges may apply.
Where these charges are not collected at checkout, they may be payable by the recipient, subject to applicable law. Any applicable fees are determined by the relevant customs authorities.
What payment methods do you accept?
We accept the secure payment methods displayed at checkout, including supported credit and debit cards and available express payment options.
Payment availability may vary depending on your location.
Can I return or exchange an item?
We accept eligible returns requested within 30 days of delivery, subject to our Return & Refund Policy.
Items must meet our return eligibility requirements. For returns due to sizing or a change of mind, customers are generally responsible for return shipping costs unless applicable law requires otherwise.
If an item arrives damaged, defective, or incorrect, please contact our team so we can review the issue and arrange an appropriate resolution.
To begin a return or exchange request, email support@hamptonvale.com before sending anything back.
How do I know my payment information is safe?
Payments are processed through secure checkout systems using encrypted connections and established payment providers.
We do not ask customers to send payment card details by email.
For more information about how we handle personal data, please review our Privacy Policy.
Are your products true to size?
Sizing may vary slightly between products and styles. We recommend reviewing the size information provided on each product page before placing your order.
If you're unsure which size to choose, contact our customer support team at support@hamptonvale.com for assistance.
Will I receive tracking updates?
Once your order has been dispatched, you'll receive tracking details by email.
You can use these details to check your shipment's progress through our Track Order page. Tracking updates depend on the carrier and may occasionally take time to appear.
Can I cancel or change my order after placing it?
If you need to cancel your order or change an item, size, or delivery detail, please contact support@hamptonvale.com as soon as possible.
We'll do our best to accommodate your request, but changes cannot be guaranteed once an order has entered processing or dispatch.
Any applicable statutory cancellation rights remain unaffected.
Still need help?
Our team is here to assist with orders, sizing, deliveries, and returns.
Email: support@hamptonvale.com
Phone: +1 (800) 467-9714
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time – ET)
Response Time: We aim to respond within 24–48 working hours. Phone enquiries are handled through voicemail.
Contact Form: Contact Us
Business Address:
11 Apex Drive, Suite 300A, Marlborough, MA 01752, USA
Website: hamptonvale.com