Shipping policy
Last Updated: October 8, 2026
Who We Are
Hampton Vale ("we," "us," or "our") operates the website hamptonvale.com.
We aim to provide a reliable, transparent, and convenient shipping experience. This policy explains our shipping destinations, delivery charges, order processing times, estimated delivery periods, and tracking procedures.
Shipping Costs
We offer standard shipping to the United States and a wide range of eligible international destinations.
United States
-
Standard Shipping: $8.99 USD
-
Free Shipping: Orders of $100 USD or more
International Orders (Outside the United States)
-
Standard Shipping: $5.99 USD
-
Free Shipping: Orders of $100 USD or more
Shipping charges and available delivery options are confirmed at checkout before payment.
Free shipping eligibility is calculated based on the order subtotal before shipping charges.
Shipping availability and rates are subject to the destination and the options displayed at checkout.
Shipping Destinations
Delivery Areas
We ship to the United States and a wide range of international destinations.
Shipping availability depends on the destination country, local delivery restrictions, and available logistics services.
Customers can confirm whether shipping is available to their location by entering their delivery address at checkout.
We do not guarantee delivery to every country or region.
Delivery Restrictions
Certain destinations may be unavailable due to carrier limitations, customs restrictions, or other circumstances beyond our control.
If we are unable to fulfil an order to the selected destination, we will contact the customer to arrange an appropriate resolution, including a refund where necessary.
Order Processing Time
Processing and Handling
Orders are typically processed within 1–3 business days, Monday to Friday.
Processing includes order verification, preparation, packaging, and coordination with our fulfilment partners.
Processing Days
Monday–Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next available business day.
Order Cut-Off Time
Order Cut-Off Time: 12:00 PM Eastern Time (ET), Monday–Friday.
Orders placed before 12:00 PM on a business day will generally begin processing that day. Orders placed after the cut-off time, on weekends, or on public holidays will generally begin processing on the next available business day.
Orders are typically processed within 1–3 business days (Monday–Friday).
The order cut-off time determines when processing begins and does not guarantee same-day dispatch.
Shipping and Delivery Times
Estimated Shipping Transit Time
Once an order has been processed and dispatched, estimated shipping transit time is 5–12 business days.
Shipping transit estimates are calculated in business days, generally Monday–Friday. Actual carrier delivery schedules may vary by destination and shipping provider, and some carriers may deliver on weekends.
Estimated Total Delivery Time
Processing Time: 1–3 business days (Monday–Friday)
Shipping Transit Time: 5–12 business days (estimated)
Estimated Total Delivery Time: 6–15 business days
The estimated total delivery period includes both order processing and shipping transit.
These timeframes are estimates rather than guaranteed delivery dates.
Delivery may take longer due to customs clearance, international shipping conditions, carrier disruptions, public holidays, weather, or other circumstances.
International destinations may experience additional delays depending on local logistics and customs procedures.
Nothing in this policy limits your statutory rights concerning delivery, late delivery, or goods that do not arrive.
Shipping Process
Courier Services
We work with shipping and logistics partners to fulfil customer orders.
The shipping carrier may vary depending on the destination, product, and fulfilment arrangements.
Order Confirmation
After placing an order, you will receive an order confirmation email containing your purchase details.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.
Order Tracking
You can monitor your shipment using the tracking details provided in your shipping confirmation email or through our Track Order page.
Tracking information may take some time to become available after dispatch, depending on the carrier.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where these charges are not collected at checkout, customers may be responsible for paying them upon import or delivery, subject to applicable law.
Hampton Vale does not control customs assessments or clearance procedures.
Customers are encouraged to review their country's import requirements before ordering.
Incorrect Shipping Information
Customers should provide accurate and complete shipping information at checkout.
If you notice an error in your delivery address, please contact support@hamptonvale.com as soon as possible.
We will attempt to update the information before dispatch, but changes cannot be guaranteed once an order has entered processing or shipment.
If an order cannot be delivered because of incorrect or incomplete information, please contact our customer support team so we can review the available options.
Nothing in this section excludes responsibility that Hampton Vale has under applicable consumer law.
Lost or Damaged Items
Damaged Orders
If your order arrives damaged, please contact us, preferably within 48 hours of delivery, at support@hamptonvale.com.
Please include your order number, a description of the damage, and photographs where possible.
Reporting an issue promptly helps us investigate and resolve it efficiently.
The suggested 48-hour reporting period does not limit your statutory consumer rights.
Lost or Missing Orders
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will review the tracking information and investigate the issue with the relevant shipping provider where appropriate.
If an order is lost or not delivered, we will arrange an appropriate resolution, including a replacement or refund where required by applicable law.
Returns and Refunds
We offer a 30-day return period for eligible items, subject to our Return & Refund Policy.
Customers are generally responsible for return shipping costs for change-of-mind returns or incorrect size selections, unless applicable law provides otherwise.
For defective, damaged, or incorrect items, we will arrange an appropriate remedy and cover reasonable return shipping costs where required.
For detailed return instructions, eligibility requirements, and refund processing information, please review our Return & Refund Policy.
Important: Please do not send product returns to our US mailing office. Contact customer support for the appropriate return address and instructions.
Contact Information
If you have questions about returns, refunds, exchanges, or an existing order, please contact us.
Email: support@hamptonvale.com
Phone: +1 (800) 467-9714
Business Name: Hampton Vale
Address: 11 Apex Drive, Suite 300A, Marlborough, MA 01752, USA
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time – ET)
Website: https://hamptonvale.com
Contact Form: https://hamptonvale.com/pages/contact
Address Information: This is a US mailing office, not a physical retail store or product returns facility.
Response Time: We aim to respond to customer enquiries within 24–48 working hours. Phone enquiries are handled through voicemail.
Last Updated: October 8, 2026