Shipping policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay with your order, we will contact you via email.

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Shipping Times

United Kingdom

Estimated delivery time: 5–10 business days

United States

Estimated delivery time: 5–12 business days

International Shipping

Estimated delivery time: 7–15 business days

Please note that shipping times are estimates and may vary depending on customs, carrier delays, weather conditions, or peak periods.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 72 hours for tracking updates to appear after dispatch.

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Incorrect Address Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Hampton Vale is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible after placing your order.