Privacy policy


Last Updated: 8 October 2026

Who We Are

Hampton Vale (“we,” “us,” or “our”) operates the website https://hamptonvale.com (the “Site”).

Hampton Vale is an online fashion retailer offering a curated selection of footwear, clothing, accessories, and related products.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, use our services, or contact customer support.

For privacy-related enquiries, please contact support@hamptonvale.com.

Information We Collect

Personal Information

We may collect personal information when you place an order, create an account, contact customer support, or otherwise interact with our website.

This may include:

  • Contact Information: Name, email address, telephone number, billing address, and shipping address.

  • Order Information: Products purchased, order history, delivery details, returns, refunds, and related communications.

  • Payment Information: Information necessary to process payments. Transactions are handled by third-party payment providers, and Hampton Vale does not directly store complete payment card numbers.

  • Account Information: Customer account details and information required to provide account-related services.

  • Customer Communications: Enquiries, messages, and information you provide when contacting customer support.

Technical and Usage Information

When you interact with our website, we and our service providers may automatically collect:

  • IP address and approximate location.

  • Browser type, device type, and operating system.

  • Pages visited and products viewed.

  • Shopping cart activity and purchase interactions.

  • Referral sources and website activity.

  • Cookie identifiers and similar technical information.

  • Dates, times, and duration of website visits.

We may also receive information from service providers involved in processing orders, operating our store, or measuring advertising performance.

Cookies and Tracking Technologies

Hampton Vale uses cookies and similar technologies to operate our website, remember customer preferences, understand website activity, and measure advertising performance.

Cookies are small files stored on your device that allow websites and service providers to recognise browsers, remember preferences, and support website functionality.

1. Essential Cookies

Essential cookies support functions necessary for our website to operate.

These may include:

  • Shopping cart functionality.

  • Checkout and payment processes.

  • Account authentication.

  • Security and fraud prevention.

  • Remembering privacy preferences.

These technologies are used where necessary to provide requested services and maintain website security.

2. Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

They may collect information relating to:

  • Website visits and page views.

  • Product interactions.

  • Navigation and shopping behaviour.

  • Website performance.

  • Technical errors and functionality.

We use Shopify analytics and services such as TripleWhale to support store reporting and performance analysis.

The information collected depends on the features enabled and applicable privacy settings.

3. Advertising and Marketing Cookies

Advertising cookies and similar technologies may help us understand advertising performance and interactions associated with our advertisements.

Hampton Vale uses Meta Pixel through its Facebook and Instagram integration.

Depending on the configuration and applicable consent choices, this technology may process information about:

  • Product views.

  • Pages visited.

  • Items added to a shopping cart.

  • Checkout activity.

  • Completed purchases.

  • Browser information and device identifiers.

Our Google & YouTube integration may also involve relevant data processing for connected Google services. Additional advertising or analytics tracking depends on the features enabled.

4. Functional Cookies

Functional cookies may help remember certain website preferences and support optional features that improve the shopping experience.

These may include preferences associated with website display, shopping functionality, or integrated services.

Your Cookie Choices

When you visit Hampton Vale, our website displays a cookie consent banner that allows you to accept or reject non-essential cookies.

Where required by applicable law, we seek consent before using non-essential analytics or advertising tracking technologies.

Changing or Withdrawing Cookie Consent

You can change your cookie choices or withdraw previously given consent through the cookie preference controls available on our website, where provided.

You may also manage or delete cookies through your browser settings. Deleting cookies may cause the consent banner to appear again, allowing you to make a new selection.

If you cannot locate a cookie preference control or need assistance withdrawing consent, please contact support@hamptonvale.com.

Withdrawing consent does not affect processing that was lawful before withdrawal.

Disabling certain cookies may affect optional website features, but rejecting non-essential cookies should not prevent access to essential shopping functions.

How We Use Your Information

We may use personal information for the following purposes:

1. Processing and Fulfilling Orders

To process purchases, confirm payments, arrange fulfilment, provide tracking information, and manage returns or refunds.

2. Providing Customer Support

To respond to enquiries, investigate delivery problems, resolve complaints, and assist with purchases.

3. Sending Order Communications

To send order confirmations, shipping updates, delivery notifications, and other communications directly related to your purchases.

Hampton Vale does not currently send promotional email or SMS campaigns.

4. Improving Our Website

To understand website performance, identify technical issues, and improve functionality and customer experience.

5. Measuring Advertising Performance

To evaluate advertising campaigns and understand relevant shopping interactions, subject to applicable privacy and consent requirements.

6. Maintaining Security

To prevent fraud, investigate suspicious transactions, protect customer information, and maintain website security.

7. Complying With Legal Obligations

To maintain required records and comply with applicable accounting, tax, consumer protection, and data protection laws.

Legal Bases for Processing

Where UK data protection law applies, we rely on appropriate legal bases for processing personal information.

These may include:

  • Performance of a Contract: Processing necessary to accept payments, fulfil orders, arrange deliveries, and provide purchased services.

  • Legal Obligations: Processing required to comply with applicable laws and recordkeeping requirements.

  • Legitimate Interests: Processing reasonably necessary for customer support, fraud prevention, website security, and business operations, where those interests are not overridden by individuals' rights.

  • Consent: Processing that requires your permission, including certain non-essential cookies and advertising technologies.

Where we rely on consent, you may withdraw it at any time.

How We Protect Your Data

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our Shopify-powered website uses secure connections, and payment transactions are processed through supported third-party payment providers.

Access to personal information is limited according to operational requirements and the permissions granted to relevant service providers.

Although we take reasonable precautions, no method of electronic transmission or storage can guarantee absolute security.

Data Sharing and Disclosure

We may share personal information with service providers where necessary to operate our website, fulfil orders, provide customer support, and maintain our business.

Shopify

Our website is powered by Shopify, which provides online store infrastructure, checkout functionality, customer accounts, and related e-commerce services.

For additional information, please review the Shopify Consumer Privacy Policy.

Dianxiaomi and Fulfilment Partners

We use Dianxiaomi and relevant suppliers or fulfilment partners to assist with order management and fulfilment.

Customer names, shipping addresses, contact details, and order information may be shared where necessary to prepare and dispatch purchases.

Upcart Cart Drawer

Upcart provides shopping cart functionality and may process information relating to cart contents, shopping interactions, and related website activity.

Trackr

Trackr provides order tracking functionality and may process relevant order, delivery, and tracking information.

TripleWhale

TripleWhale supports store reporting, analytics, and advertising attribution. The information processed depends on the features and integrations enabled.

Messaging

Our Messaging application may process customer communications and related information when used to provide its services.

Meta

Our Facebook and Instagram integration may share relevant website interaction information with Meta for advertising measurement and connected commerce functions, subject to applicable privacy requirements.

Google & YouTube

Our Google & YouTube sales channel may share relevant store, product, and customer interaction information with Google, depending on enabled features.

Shop

Our Shop sales channel may involve processing by Shopify to support eligible Shop services and shopping experiences.

Payment Providers

Payment providers process information necessary to authorise transactions, complete purchases, and prevent payment fraud.

Shipping and Logistics Providers

Shipping carriers and logistics partners may receive information necessary to deliver orders, provide tracking, and resolve delivery issues.

Legal Requirements

We may disclose information where required by applicable law, legal proceedings, or regulatory obligations.

Business Transfers

If Hampton Vale undergoes a business sale, transfer, or restructuring, relevant personal information may be transferred as part of that process, subject to applicable legal requirements.

We do not sell customer contact lists to data brokers. However, certain advertising-related disclosures may be considered a sale, sharing, or targeted advertising under applicable US state privacy laws, even where no money is exchanged.

Where required by law, we will provide relevant privacy rights and opt-out choices.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or meet applicable legal obligations.

Retention periods depend on the information collected and its purpose.

  • Order Records: Retained as necessary for accounting, tax, customer service, and legal purposes.

  • Customer Account Information: Retained while accounts remain active and for any additional period justified by legal or operational requirements.

  • Customer Support Communications: Retained as needed to resolve enquiries, manage disputes, and maintain appropriate records.

  • Technical and Tracking Information: Retained according to applicable provider settings, operational requirements, and legal obligations.

When information is no longer required, we take appropriate steps to delete, anonymise, or otherwise securely handle it.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

Right of Access

Request confirmation of whether we process your personal information and obtain a copy where applicable.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of personal information where legally applicable, subject to permitted retention requirements.

Right to Data Portability

Request certain personal information in a structured, commonly used, machine-readable format where the right applies.

Right to Restrict Processing

Request restrictions on certain processing activities where permitted by law.

Right to Object

Object to certain processing activities, including processing based on legitimate interests, where applicable.

Right to Withdraw Consent

Withdraw consent where processing relies on your permission.

Advertising and Cookie Choices

Manage non-essential cookies through available website controls and exercise any applicable rights concerning targeted advertising or data sharing.

To exercise your privacy rights, contact support@hamptonvale.com.

We may need to verify your identity before fulfilling certain requests and will respond within the timeframes required by applicable law.

If UK data protection law applies, you may also have the right to complain to the Information Commissioner's Office (ICO).

ICO website: https://ico.org.uk

International Users and Data Transfers

Hampton Vale serves customers in the United States and other eligible international destinations.

Personal information may be transferred to, stored in, or processed in countries outside your country of residence.

This may include processing by Shopify, payment providers, suppliers, fulfilment partners, shipping companies, analytics providers, and other service providers.

Where UK or European data protection laws apply, international transfers will be handled using appropriate safeguards where required. These may include recognised adequacy arrangements, approved contractual protections, or other legally permitted mechanisms.

Data protection laws may differ between countries.

Children's Privacy

Our website is intended for general retail shopping and is not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal obligations.

Any changes will be published on this page with a revised date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes affecting how personal information is processed.

Contact Information

If you have questions about returns, refunds, exchanges, or an existing order, please contact us.

Email: support@hamptonvale.com

Phone: +1 (800) 467-9714

Business Name: Hampton Vale

Address: 11 Apex Drive, Suite 300A, Marlborough, MA 01752, USA

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time – ET)

Website: https://hamptonvale.com

Contact Form: https://hamptonvale.com/pages/contact

Address Information: This is a US mailing office, not a physical retail store or product returns facility.

Response Time: We aim to respond to customer enquiries within 24–48 working hours. Phone enquiries are handled through voicemail.

Last Updated: 8 October 2026